Info & Policy

Payment

We accept all major credit/debit cards and PayPal for a simple and fast checkout.

 

 

Order Cancellation

Cancellation must be made before we ship your order to receive a full refund. Your order cannot be canceled after your item(s) is shipped. 
Custom or special orders may not be cancelled once they have been put into production - 24 hours after the order was received.

 

 

Shipping

We ship our products via UPS or USPS to the continental United States. We process orders within 1 business day and ship during the hours of 9am-5pm PST Monday-Friday and 9am-2pm PST Saturday. If you have placed your order after business hours, your package will be shipped the following business day, unless it is out of stock or pre-order. 
Read more about our shipping policies here!

 

 

Returns and Exchanges

Returns are accepted within 14 days in their original, unworn, and packaged condition. Please package your item carefully in its original packaging to insure its safety during travel. When shipping, we recommend to ship using a priority shipping method that includes tracking and insurance to reduce the risk of lost items.

If you would like to exchange an item in your order or your whole order, please contact us at info@lolitabemine.com and let us know what you would like to exchange it for before you ship your item so we can process your order correctly.

Please address returns to: 

 

Lolita Be Mine, LLC
27 West Anapamu St. 
#409
Santa Barbara, CA

93101

 

Terms and conditions:


We will not accept returns we receive after 14 business days. 
Returns are not accepted on sale or discounted items.
 We will not accept any items that show signs of wear or damage. Signs of wear include but are not limited to: scratches, dents, damage to gold plating, stones missing, makeup smudges, dirt or debris, stretched chains, or broken or stretched prongs. We do not cover return shipping costs.
 When shipping, we recommend to ship using a priority shipping method that includes tracking and insurance to reduce the risk of lost items. We unfortunately cannot refund lost items during their return to us, Lolita Be Mine, LLC. 

 

 

Repairs

If you experience the need for repair on any item please email us at info@lolitabemine.com. Please reference your name, address, and repair issue. 
Repairs will be assessed on an individual basis and are priced accordingly. If the damaged is deemed to be because of a manufacturing defect, we will repair the item free of charge.
 Please refer to our Jewelry Care Instructions for tips on how to keep your pieces in tip-top condition.